FAQs
Have a question? Please see below for answers to common questions from customers.
Product
What age are the snacks suitable for?
We would recommend giving our snacks to kids 12 months plus, but are to be enjoyed by the whole family so great for grown ups too!
Are the snacks nut and dairy free?
Yes all our products are nut and dairy free - however, we'd always recommend you to check each product for the allergen statement in case they are made in a facility that contains the ingredient you are allergic to.
Are the snacks sugar free?
We don't ever use any refined sugar in our products (our no nasties promise!), and sweeten the snacks naturally through the use of ingredients such as maple syrup and rice malt syrup.
Are the products made in Australia?
Yes, all of our products and packaging are made in Melbourne, Australia, under stringent manufacturing standards.
Shipping
How much is shipping?
Shipping is free for orders over $75 and then $9.95 flat rate for orders below that
How long does it take to receive my order?
We begin shipping orders out within 1 business day. Delivery takes anywhere between 3-7 business days, depending on where you reside in.
Do you ship internationally?
Unfortunately not at the moment, but do keep your eyes peeled!
Where can I track my order?
Once your order ships, you'll receive an email with a tracking link to track your order.
Contact
Still have questions? We're happy to help! Please email us at hello@isaacssnacks.com and we will get back to you within 24 hours.